Frequently Asked
Question
Frequently Asked Question
Here we provide solution for the most common situations. From registering and accessing your account to payments.
DB Investing is a forex and securities broker with a team of experienced traders. Founded in 2018, and obtaining an FSA license in 2020, we've grown quickly and now operate in several countries. We focus on providing excellent service and continuously helping clients achieve their financial goals.
We offer trading in various financial instruments such as forex, commodities, indices, and cryptocurrencies. Our trading platform supports multiple devices and includes tools for technical and fundamental analysis.
We offer 24/5 support covering almost all languages and many bonus offers throughout the client's journey. We focus on providing a seamless and user-friendly trading experience, competitive spreads, and comprehensive customer support.
Yes, we are regulated by the FSA since 2020 to ensure compliance and protection for investors.
We use advanced security measures including encryption and secure servers to protect clients' personal and financial information. We adhere to strict privacy policies to ensure data security.
Yes, we provide educational resources such as webinars, tutorials, and articles to help new investors understand trading concepts and improve their skills. We have also added live videos on social media where we offer new techniques and tools to help traders achieve their goals.
DB Investing was founded with the mission to provide accessible and transparent trading services to investors worldwide. We focus on leveraging technology to offer efficient and effective trading solutions.
Yes, we offer a mobile trading platform that is compatible with both iOS and Android devices, allowing users to trade on the go.
For DB Investing it's crucial to maintain the integrity and fairness of our platform to ensure a secure trading environment for all our clients, these procedures help us to verify the authenticity of our clients.
This process includes document verification such as ID Card, Passport or Driving License, please note that these documents must contain your full name, date of birth, and expiry date.
Also, we require your Proof of Address (POA), such as a Certificate of Residence, utility bill, or Bank Statement. This document must show us your full name and current residential address and date within the last six (06) months.
1st Step. On the left side of your dashboard, you should click on 'Profile'. Seven tabs will be displayed. Please click on Upload Documents.
2nd Step. you will be able to select if you want to upload your ID/Passport or your Proof of Address and fill in all the information in the blank spaces.
To reset your password, go to the login page and click on "Forgot Password." Follow the instructions to reset your password via email.
At DB Investing, we offer different types of accounts that adapt to your needs and preferences. Each one offers different services that can help you trade more effectively.
Check the list of accounts1st Step. On the left side of your dashboard, you should click on 'Accounts'. Three tabs will be displayed. Please click on 'Open Live Account'.
2nd Step. Immediately, the option to create the account that best suits your needs will be displayed. Choose the best one for you, and you're all set!
If you are starting in the world of trading or want to try out new strategies, DB Investing offers you this tool so that you can practice financial operations and become familiar with our platform without risking real money.
We offer a wide portfolio of deposit and withdrawal methods, including bank transfers and Crypto Wallet, to ensure you can enjoy our services in the best possible way.
1st Step - On the left side of your dashboard, you should click on 'Funds'. A tab will appear, and you should click on 'Deposit Funds’.
2nd Step - you will be able to select the account in which you want to make the deposit and the deposit method. Remember that we accept credit cards, cryptocurrency, bank transfers, and more.
1st Step - Go to the left side of your dashboard, you should click on ‘Funds,’ you will see a tab with the name “Withdraw Funds,” click on it.
2nd Step - you will be able to select the account in which you want to make the deposit and the Withdraw method.
Please remember that for compliance reasons, it is essential that the withdrawal is made through the same deposit method used.
A $5 fee applies for transactions under $100.
It is necessary to provide these details to deposit funds and start trading on the platform. Please note that we have all security measures in place to protect our clients' payment details, in compliance with the highest industry security standards.
Please be aware that, if necessary, we will contact you through your dashboard - 'ticket' to request additional financial information, only if strictly necessary.
1st Step - On the left side of your dashboard, you should click on 'Funds'. A tab will appear, and you should click on “Payment Details.”
2nd Step - you will be able to select the payment detail that you want to upload the information, we have different options as well.
Choose one or more payment methods with which you wish to trade on our platform and fill in all the information in the blank spaces.
Remember that all data you upload must belong to the account owner and therefore must match the ID/Passport that was attached in previous steps.
Our team will take up to 1 hour to investigate your withdrawal and determine if your account is fully verified and eligible for withdrawal approval. Once verified, the time for the money to reach your external account may vary from one payment method to another. The time frame goes as follows:
- Wire transfer 2-3 working days.
- Credit card up to 10 working days.
- The crypto transfer is a live transfer; therefore, the transaction is instant.
If you encounter any issues with your account, you can contact our customer support through email, phone, or live chat for assistance.
Yes! Ask our customer service department about this month's campaign and start enjoying its benefits.
You will have a timeframe of 30 calendar days to trade with your No Deposit Bonus. In the case that you haven’t started trading between that time, your bonus will be removed from your account automatically.
Your No Deposit Bonus will be loaded into your STP account, once you meet the specified requirements.
We offer trading in various asset classes including forex, commodities, indices, and cryptocurrencies.
You can look for at the top of your profile, on the left-hand side:
- MetaTrader5 Web Trader
1st Step- Verify your email, upon creating your account on our platform, automatically we send you an email containing your credentials to access MT5, as follows
2nd Step- Considering the previous information, at the top of your dashboard, you'll see the tab "Platforms" where you can click on any of our platforms, either "MetaTrader5 Web Trader" or "Sirix Web Trader”.
We kindly request that you attempt to use either DBInvest-Limited or the IP address 18.194.170.225.
Trading hours vary depending on the asset and market. Forex markets are generally open 24 hours from Monday to Friday, while other markets such as commodities and indices have specific trading hours. Check our trading platform for detailed information.
Trading fees include spreads, commissions, and potential overnight financing charges. The exact fees can vary depending on the asset and account type. Detailed fee information is available on our website.
We employ advanced trading technology and liquidity providers to ensure the best execution for trades. We strive to offer competitive spreads and fast execution speeds.
Yes, we offer margin trading. The requirements for margin trading include maintaining a minimum account balance and understanding the risks associated with leverage. Specific details can be found on our website or by contacting customer support.
1st Step- Select the account for which you want to modify the password, Click on "View"
2nd Step- A new tab will open. Click on "Change" within the "Trading Platform Password" section and modify your password as desired.
The process for transferring assets between accounts involves initiating a transfer request through the platform. You may need to provide certain details and adhere to any applicable transfer limits or fees.
We provide various risk management tools such as stop-loss orders, take-profit orders, and margin alerts to help traders manage their risk effectively.
1st Step- On the left side of your dashboard, you should click on 'Accounts'. A tab will appear, and you should click on “Accounts Overview.”
2nd Step - you will be able to select one for which you want to check your lots.
3rd Step - A window with the information for that account should open immediately. In the bottom right corner, click on “Trading History.”
4th Step - you can view your entire trading history. Go to the “Lots” column and calculate the total sum of the numbers that you must find there. This result will correspond to the total number of lots.
To apply to become a partnership, you can do so through these two options:
First Option:
1st Step- from your dashboard, at the bottom left, you will see "IB Menu." Click on "Request IB."
2nd Step - A new tab will open where you will need to indicate the countries you want to target for your business, and your website, specify that it will be in dollars, and then you should click on “continue.”
3rd Step - A manager will contact you as soon as possible and provide you with more information.
Second Option:
1st Step- enter our website DB Investing - Dream Big Investing, at the top right, click on "partnership."
2nd Step - A new page will open. At the bottom of this page, you will find a box where you can initiate the partnership application, click on “Start Now.”
3rd Step - you will need to fill out all the details in the form, accept the terms and conditions, and click on continue.
4th Step- A manager will contact you as soon as possible and provide you with more information.
Is the ability to control a large amount of money using a relatively small amount of capital. This is achieved by borrowing money from a broker and using it to increase the size of a trade. Can range from 1:100 to 1:1000.
1st Step- from your dashboard, at the bottom left, you will see "Accounts" Click on "Accounts Overview"
2nd Step- you will be able to select the account that you want to modify the leverage
3rd Step- when you're on the page with your account details, hit the "Request New Leverage" button.
